VRBO (Vacation Rentals By Owner) has become a very popular alternative to staying in hotels when people travel. VRBO offers up a plethora of beautiful, unique places to stay all over the world. To use VRBO, you’ll need to create an account with your current contact information. How Do I Change My Email Address on VRBO?
In this article, I’ll discuss how to change your VRBO profile’s email address and other VRBO-related questions I encounter regularly.
Let’s get started!
How Do I Change My Primary Email Address on VRBO ?
VRBO has made it as direct and user-friendly to navigate their website as possible, so most, if not all, functions you’ll be using are somewhat easy to find and use.
To change your email address on VRBO, start by logging into your VRBO account and clicking on the “My Account” tab.
- Under the heading “Account Settings”, click on “Change Email Address.”
- Update your email address accordingly and click on “Submit.”
- You’ll receive an email confirmation from VRBO to verify your email address change.
Can a Property Owner Cancel a VRBO Reservation?
According to VRBO’s policy, “Cancellation of a reservation is [always at] the discretion of the owner.” So, if you rent a vacation home through VRBO or Homeaway, you will pay 100% of the booking price in advance. Still, the owner can cancel the reservation at any time, without notice, and without incurring any penalty. As a renter, you’ll get your money back, but you won’t be compensated in any way if an owner cancels on you.
How Do I Cancel a Pending Reservation on VRBO?
You can do so quite easily if you need to cancel your VRBO reservation. Note that the terms for receiving a refund depend on the property owner’s cancellation policy, not VRBO, so make sure you’re clear on what the terms are.
If you cancel your reservation within the appropriate window, you can receive a full refund along with a refund of the VRBO service fee once the cancellation is verified. Refunds may take up to 5 days to show up in your account, and the amount may vary somewhat if you paid in a different currency than U.S. dollars, as exchange rates fluctuate daily.
To cancel your VRBO reservation on your desktop computer:
- Log in to your VRBO account, select your account name and choose “My Trips.”
- Select the pending reservation you wish to cancel.
- From the “Details” tab, select “Change or cancel trip.”
- Review the property owner’s cancellation policy.
- Select “Cancel booking.”
- If “Cancel booking” isn’t available, select “Request cancellation.”
To cancel your VRBO reservation on your iOS or Android device:
- Open your VRBO app and sign in to your VRBO account.
- Select “Trips.”
- Select the reservation you want to cancel.
- Select “Change or cancel.”
- Review the property owner’s cancellation policy.
- Select “Cancel booking.”
- If “Cancel booking” isn’t available, select “Request cancellation.”
When you select “Request cancellation,” your host (property owner) must process this request. Follow-up with the host directly if you don’t hear from him or her within 24 hours.
What Happens If a VRBO Property Owner Doesn’t Respond?
If your host/property owner doesn’t respond, VRBO will automatically decline your cancellation request for you. If you haven’t received a host response, try verifying that you’ve received an inquiry confirmation email from VRBO. This email confirms that your inquiry was delivered to the host.
If you haven’t received one, or if you need assistance with a cancellation, contact VRBO customer service at (877) 202-4291.
How Do I Contact VRBO For a Refund?
Contacting VRBO for a refund is easy. When logged in to your VRBO account, select your account name and choose “My Trips.” Select the reservation you need help with. From the “Details” page, select “Get Refund status.” A VRBO chat window will open with the information.
You can always reach VRBO customer service 24/7/365 if need assistance with a cancellation or refund at (877) 202-4291.
Is VRBO Customer Service Available 24 Hours a Day?
Fortunately, VRBO’s customer service team is available via online chat and telephone ((877) 202-4291) to assist you 24 hours per day, 7 days per week, no matter where you may be in the world. If you ever need VRBO’s assistance, visit their website’s “Help Portal.”
How Do I Delete My VRBO Account?
If you are looking to deactivate or delete your VRBO account, the vacation rental company allows you to delete your account directly through your portal or via email.
Follow the subsequent steps to delete your VRBO account through the website. Before you delete your account, log in to your VRBO account to confirm that your most current contact details are correct.
Deactivating Your VRBO Account on its Website
- Visit https://www.vrbo.com and log in to your VRBO account
- Locate your name at the top right of the webpage and click on it
- Select the desired VRBO account
- In the profile visibility section, switch its setting to the left
Deleting Your VRBO Account Through Email:
To delete your VRBO account via email:
- Visit https://www.vrbo.com and log in to your VRBO account
- Contact VRBO’s Support Team at [email protected]
- Email them your request and include a valid reason for exiting VRBO (you can even just say you prefer to delete your account)
- Also, include your account number and password change instructions
- VRBO will contact you within 4 – 6 weeks via email or phone
*Note: VRBO will use your most current contact information to respond to your account deletion request, and the resolution will be delayed and/or possibly canceled if your contact information is not up-to-date.
So, How Can I Change My Email Address on VRBO?
Changing your primary email address on your VRBO account profile is quite easy.
To change your email address on VRBO, start by logging into your VRBO account and clicking on the “My Account” tab.
- Under the heading “Account Settings,” click on “Change Email Address.”
- Update your email address accordingly and click on “Submit.”
- You’ll receive an email confirmation from VRBO to verify your email address change.
How Do I Change My VRBO Calendar?
- Make sure you are logged in.
- If you own more than one rental property, select the listing.
- Click on Calendar.
- From the Settings menu, select the Booking option.
- If you accept bookings more than 24 months in advance, select the 24 Months option. If you accept bookings more quickly, select the 1 Day option.
- Click the Save button.
What Happens When a VRBO Host Cancels?
If a payment has been made in advance and a VRBO host cancels, which you typically do with VRBO, the owner will refund you.
You will pay 100% of the booking price in advance if you rent a vacation home through VRBO or HomeAway. Still, the owner can cancel the reservation anytime without penalty or compensation.
How to See My VRBO Profile?
Getting access to your VRBO account as a host is simple:
- The VRBO website provides access to your account.
- From the Login drop-down menu, select Owner Login.
- The password and email address for your account need to be entered.
- Click Login.
- If you are asked, complete the two-factor authentication process.
Why can’t I change my email on VRBO?
You can’t change your email on VRBO for security purposes. You can call or log in to request the change or send them a direct message on one of their social platforms. If you message them with the following information, they will get you taken care of: your booking ID, current email: and an updated email.
